FAQs

Condition Notes

Unless otherwise noted as “new”, most items are either former well cared for rentals – with one or more stickers on the cover art and a barcode label affixed on or near the center of the disc – or open box titles that were only offered for purchase in the sale lobby. Covers and cover art may show some minor to moderate blemishes such as scuffs, creases, or other miscellaneous markings. Rest assured that every disc you buy on this site has been thoroughly inspected, and when necessary to remove any noticeable blemishes, will be professionally machine polished.

Shipping & Delivery

Unless otherwise requested, all orders will be shipped using the USPS Media Mail service. Shipping is a flat rate of $4.29 per order.

We offer FREE DOMESTIC SHIPPING on orders exceeding $30 in pre-tax spending!

FREE LOCAL DELIVERY OPTION (Cotati, Rohnert Park, Santa Rosa, Sebastopol, Windsor zip codes only) on orders exceeding $30 in pre-tax spending! Delivered to your home, business, or public meeting place by Joe personally via an emissions-free vehicle. Arrangements for this service are made by phone by calling 707-544-2158 or email hello[at]joevideoonline.com after you place your order.

Returns & Refunds

All discs are guaranteed to load and play properly. If you receive a movie that doesn’t play properly, call Joe at 707-544-2158 or email hello[at]joevideoonline.com

Need help?

Contact Joe for questions related to refunds and returns.